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Identity Theft Prevention

Your Information Matters. Protect It. 

 

Since 1933, protecting our customers’ financial information has been a priority at Countybank. We’re committed to helping you and your business stay informed about identity theft, fraud, and the latest scams. 

Knowing what to look for—and how to respond—can help you protect your personal information, your finances, and your peace of mind. 

Protect Your Business From Identity Theft 

Recognize the Signs of Phishing 

Phishing is a scam in which someone pretends to be a trusted company, financial institution, government agency, or other organization to trick you into sharing sensitive information. 

Scammers may try to collect your Social Security number, account details, passwords, PINs, or security codes. They may contact you by email, phone, text message, or another communication method. 

A message may look legitimate and include a link to a website that appears familiar. But the link could lead to a fraudulent site designed to steal the information you enter. 

When in doubt, don’t click. Pause and verify the message first. 

Know What Countybank Will—and Won’t—Ask For 

If Countybank contacts you about possible fraudulent activity, we may ask questions to help verify a transaction. We will not ask you to provide: 

  • Your full card number.
  • Your Social Security number.
  • Your password.
  • Security or verification codes sent to your mobile device. 

If a request seems unusual or makes you uncomfortable, stop the conversation and contact Countybank directly using a trusted phone number. 

Countybank Customer Service 

864-942-1524 

800-726-8689 

Don’t Trust Caller ID Alone 

Scammers can use a tactic called caller ID spoofing to make a call appear to come from a legitimate phone number—even a Countybank number. 

A caller may also know some information about you or your account. That doesn’t necessarily mean the call is genuine. 

Be cautious if an unexpected caller asks for your card number, Social Security number, password, or security code. Never share a verification code or click a link simply because someone says it’s urgent. 

If you’re unsure, hang up and call Countybank using a number you know is legitimate. 

Pause Before You Respond 

Not Sure if a Call, Email, or Text Is Real? 

Scammers often create a sense of urgency to pressure you into acting before you have time to think. Take a moment to verify before sharing information or making a payment. 

  • Be cautious when someone contacts you unexpectedly and asks for personal or financial information.
  • Avoid clicking links in unexpected messages that ask you to verify sensitive information.
  • Contact the organization directly using a phone number or website you know and trust.
  • If someone claims to represent a potential employer, verify the person and organization before sharing sensitive personal information.
  • You don’t have to make a decision in the moment. If a call, email, or text feels unusual, pause and contact Countybank directly. We’re here to help you protect your information.

Think You’ve Shared Information With a Scammer? Take Action Right Away 

If you believe you’ve shared sensitive information with a scammer, acting quickly may help limit the risk. 

  1. Contact Countybank or the affected financial institution. If you shared account information, PINs, passwords, or other financial details, notify the institution immediately.
  2. Change affected passwords. Update compromised passwords and keep monitoring your accounts for suspicious activity.
  3. Consider a fraud alert. You may also report identity theft or suspected fraud through the appropriate consumer protection resources.
  4. Report the scam. Contact the organization the scammer was impersonating, even if you didn’t share information. 

For information about identity theft recovery and additional steps you can take, contact the Federal Trade Commission (FTC): 

  • Phone: 877-438-4338
  • TDD: 202-326-2502 

You can also report phishing attempts to the National Consumers League’s National Fraud Information Center: 

  • Phone: 800-876-7060
  • TDD: 202-835-0778 

Continue to keep your passwords, PINs, and verification codes private. 

Understand Social Engineering 

When Scammers Use Trust to Their Advantage 

Not every scam relies on technology. Sometimes, criminals use conversation and persuasion to get what they want. 

Social engineering is a tactic used to gain your trust and convince you to share sensitive information or take an action that could put your finances or personal information at risk. A scammer may sound convincing, pretend to be someone you know, or pressure you to act quickly. 

Remember: You’re always allowed to pause, ask questions, and verify before taking action. 

Learn More About Protecting Your Information 

Stay informed with these identity theft, phishing, and cybersecurity resources: 

Identity Theft Education 

Social Engineering and Phishing 

When it comes to protecting your information, it’s always okay to stop, verify, and contact Countybank directly.